Friday, March 28, 2008

Barnes and Nobles and Borders and Books-a-Million are all reporting lower sales. And, if you scratch under the surface just a little, the news is even worse. For instance, they all got a huge boost in sales (if not profits) from Harry Potter last year. No more of those coming....

I'm not the least surprised. I think the whole model of building more and more, bigger and bigger, and filling them with more and more books, had to reach a breaking point eventually. Yes, they have a ton of books -- BUT THEY ARE ALL THE SAME BOOKS! Books McDonald.

There are some systemic flaws that no one is talking about, but which are almost guaranteed to catch up to them.

The return system.

If you can just return unsold books, there is no real discipline in how many you order. This has been punishing the publishers for quite a while now. Magazines, especially, are built on a false premise that all these millions of slick pages are actually being read, if only to have coffee spilled all over them. A few magazines have been caught recently with inflating their sales; but they're desperate. The return percentages are astronomically higher than they used to be.

If advertisers ever catch on.

But the mega-bookstores are just having done to them by Amazon and the internet what they did to the independent bookstore. The big record stores are having similar problems, after doing in the independent record stores. Toy R Us has been crushed by Walmart, after doing in the independent toy stores. Card shops were doomed from the moment Target noticed cards, and so on and so on.

Comics have hung on because no one has figured out how to create a nationwide chain, and they never quite penetrated the chainstores. Graphic novels have made it much easier than comics for a Barnes and Nobles to carry the stuff; and this seems to be the fondest desire of the comic shop haters. (What! You don't have (the most obscure, out-of-date title imaginable) in stock? Worthless comic shop! I'll just get it online!)

So the news that Barnes and Nobles might purchase Borders sent these consumers into rapture. See, Borders has a more progressive policy toward graphic novels than B & N.

And then someone pointed out: what is more likely, that the bigger store will adopt the failing store's policies, or the other way around?

Oh. oops.

Meanwhile, I have a sneaking suspicion that the independents are on their way back. Any species that is stressed by the environment will end up with the hardiest survivors, who will then reproduce. I think we're at that stage -- even with the continued pressures of the mass market, even with continually increasing pressures of the internet. I believe that the survivors have figured out ways to get by.

There is the occasional extinct species; railroad and model hobby stores, sport cards shops, but others are starting to become hardy hybrids; record stores actually starts selling records again, sells dvd's; bookstores become more and more unique, instead of duking it out selling the latest best-seller.

Just a few years ago, there were 7500 different indy bookstores making independent decisions about what to stock. Then you had Barnes and Nobles and Borders who all carried the same thing, because they have corporate buyers. I do believe that diversity is the key to the survival of any species; and 7000 different buyers is healthier for publishers and consumers than two.

Don't get me wrong. It'll probably never get back to the way it used to be. It will take a very long time for independent to regain market share.

But I actually believe it's possible.

6 comments:

Anonymous said...

I think you can make the same analogy with coffee shops -- Starbucks went from small, high quality, nichy to mainstream, commodified, marketing-savvy. Now that it's lost its way, it's trying to go back to small, high quality, nichy. They're never going to get back the purists, however.

Duncan McGeary said...

It's astounding how much small changes in image and marketing can make in bigger corporations.

K-Mart and Target were fundamentally the same idea. But Target latched onto a style and image that separated it from Walmart. So K-Mart ended up being neither Walmart (cheapest crap around) or Target (cheap crap with a veneer of class.)

But did Starbucks lose it's way because it got big, or did it get big because it lost it's way?

The minute they got so big that the founder could only keep up the image by working at it full time, and the minute the founder got burned out and tried to step away it was doomed. If being the McDonalds of coffee can be called doomed.

Smaller stores, especially Mom and Pop stores don't need an infusion of personality, because that comes automatic. Of course, if the personality and choices and tastes suck, then so does the store.

For me, even having 4 stores, it became a huge struggle to maintain the kind of quality of service and selection that an owner can bring.

But there is one big problem with all this; the vast middle portion of the consumer. Starbucks has started to lose the hardcore, which will hurt their image -- but they'll be huge and profitable for a long time to come, because they got the less thoughtful convinced.

Whereas the independent coffee shop may have the hardcore, and that can be the base of his business, but he'll never make a huge amount of money until he can get the less thoughtful to become regulars.

It's a real Catch-22 that ends up favoring the big stores; who, by appealing to the most common denominator become predictable and comfortable -- which is what most consumers are looking for, even if they won't admit.

That and the lower prices that scale produces.

So, if indy's make headway, it will be slow.

Anonymous said...

"It's a real Catch-22 that ends up favoring the big stores; who, by appealing to the most common denominator become predictable and comfortable -- which is what most consumers are looking for, even if they won't admit."

Yes, these points are nicely made using a game theory perspective in "No One Makes You Shop at Wal-Mart: The Surprising Deceptions of Individual Choice" by Tom Slee.

He does a nice job of showing why "predictability trumps quality", looking at "situations in which good choices lead to bad results for everyone; winner-take-all situations in which good choices lead to inequality with good results for only a few and bad outcome for most; situations in which "the devil you know" is better than the devil you don't"

The point is that just because I make a personal choice to shop at Walmart and patronize Starbucks doesn't mean that this is what I REALLY want.

Duncan McGeary said...

You know, you're on a trip and you see a McDonald's and a greasy spoon. Now the greasy spoon may be great like Dandy's or......

You pick McDonald's and try to find the least offensive thing on the menu.

tim said...

I don't buy the bit about B&N having the same books as Borders. They don't. I know this from experience. When I lived in Eugene I often had to drive from one to the other looking for a book.

Just recently I was in Eugene and went to the programming section of both stores. Much different selection. Same with the financial books. Same with the cookbooks (BBQ section). Same with the art section. Yes, there is overlap, but you're deluding yourself if you think there's no differentiation, because every section I looked at had differences.

Amazon is cleaning their clocks, price-wise. It's just not even close. Even with my B&N card, Amazon is much, much cheaper, and has a better selection (obviously).

However, I think there is a place for niche bookstores. A technical bookstore would get a lot of my attention. A financial bookstore would get a lot of my attention. A very, very big used bookstore would get a lot of my attention.

As it is now, I have to go to Eugene (B&N, Borders, Smith Family) or Portland (Powells) to buy books I want. So I hit Amazon a lot. My family buys maybe 100-150 books a year. And we also get a lot of books out from the library. Bend just doesn't cut it for a family like mine.

Do you even have Usagi Yojimbo in your manga section? If you do, my daughter couldn't find it. Does the Bookmark have used ones?

How many decent JavaScript or Ruby books over at the Bookmark? Or how many O'Reilly books from within the last five years? Not very healthy, as I remember.

Just pointing out, big matters. Variety matters. At least to me.

Duncan McGeary said...

timothy,

Yes, we have Usagi Yojimbo. Err....did she ask?

Your point about Borders being different from B & N. I was comparing Borders to Borders, B & N to B & N; two buyers. Though, if they merge.....

Again, you must be the most selective buyer I've ever met. I can't go into my competition, the Open Book, without finding at least a handful of books every visit.

Our store is overflowing with business books. Which never sell, by the way. Like diet books, they lose their appeal pretty quickly.