Thursday, August 23, 2007

I've always wondered if 'cold calls' are an indication of slow business out there. The boss is cracking the whip and saying, "If you ain't got any meat on the line, then call some fresh meat!"

It seemed like every other call today was a cold call; most of them automated. Does anyone actually listen to those?
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2 comments:

dkgoodman said...

I hate cold calls. I hang up on automated calls. If I answer the phone and nobody answers my Hello in the first two seconds, I hang up, because it's one of those machines that dial you before it has a human ready to talk to you. I'm not going to wait on the line for their operator to finish their last call. Those are just rude.

August 23, 2007 at 11:50:00 PM PDT
Anonymous said...

You have obviously not worked in a shop that involves phones.

Any kind of business, where folks sit around and wait for the phone to ring, what you do when times are 'bad' like right now, when folks aren't spending money is you keep your people busy.

Otherwise you lay them off.

When it gets 'slow' like now, YOU make your folks do call-backs or cold-calls, to make sure all the customers are happy, ... or whatever stir up a few bucks.

If you don't do this you go out of business during bad times, or have to lay off your people, then when times get good you don't have people.

Again, its biz survival 101.

August 24, 2007 at 10:11:00 AM PDT

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