Friday, July 13, 2007

What numbskull decided it was a good idea to close the streets downtown at 1:00? Somebody please tell me how a bunch of bikers whizzing around in front of my store are supposed to help my business?

The tail of promotion is wagging the dog of business.

I was asking John, my next door jewelry neighbor, if after 3 years he still thinks all the street closures are a good idea.

"Well, they definitely don't help on the days they take place, but they bring people downtown."

I give up. Does anyone have any proof that is true? We know for a certain fact that blocking customers from your store isn't good for business on the day they do it. We are supposed to take it on faith alone that it's good for business in the future?

We are training people to come downtown for special events; but I'm convinced that most of these people don't come back downtown until the next special event.

The streets of downtown Bend in July and August would be full of shoppers without getting in their way -- because the shops themselves would attract them. Not the wine-tasting, cheese-eating, folk-singing, clown-suited outsiders who we invite to distract our customers and steal our business.

Let's see, we pay full rent, and not cheap rent, all year long and here we finally have the weekends where we might benefit and instead we invite a bunch of outside merchants to set up in front of our store for a nominal fee and steal our customers?

Huh? What the hell am I missing?

Yeah, yeah. It promotes downtown. It bring people downtown.

Prove it. I don't believe it.

17 comments:

IHateToBurstYourBubble said...

Let's see, we pay full rent, and not cheap rent, all year long and here we finally have the weekends where we might benefit and instead we invite a bunch of outside merchants to set up in front of our store for a nominal fee and steal our customers?

I've been to one of those things, and they're mainly about people watching, walking thru crowds, with about 2 seconds of actual activity on the "event". It's true, as you meander around, you really don't even think about going into stores...

The people who should be pissed are restaurant owners -- those outside vendors do actually "steal" customers. Your customers are merely inconvenienced or diverted, for the most part.

Jen said...

The downtown festivals are for tourists, not residents. We will go down for the crit tonight because that is an actual "event"... but not until later this evening for the kids' race.

Dunc, why are you still downtown? Have you thought about moving your store to another area (like the New Old Mill or the Mt View Mall)? I don't think either of those shopping areas have book or comic stores. Just curious what's keeping you there...

Duncan McGeary said...

Love it or leave, eh, Jen?

You're probably right that I can't change it.

Short answer. a lease.

Duncan McGeary said...

What really bothers me is the creeping nature of these things. The bike race has always been in the evenings. So I lost business from about 4:00 on. This year it will basically close downtown from noon on.

Events are added, one by one, year after year. When will it be too much? Every other weekend? Every weekend?

There has to be a balance, here. Each event is judged worthy, on its own, but the accumulation happens without notice.

If your neighbor had a loud party once a year, you'd just grin and bear it. Twice a year, grumble. Three times a year, hey, what's going on?

How about every month? Every weekend? When is it too much?

Or more to the point. If I came to you and asked you to donate a day's wages per month so I could throw a party for the neighborhood, how would you feel? How about if I don't ask, I just do it?

Duncan McGeary said...

I'll take a day of your wages, "for the good of the neighborhood", even if you aren't going to the party?

Should I have to move because of what my neighbors do? I was here, first.

Christmas Parade; 4th of July Parade; tree lighting, all traditional and unobjectionable.

Summer, fall, winter, and spring fests -- profit ventures on the part of Cameron Clark that I don't like. Why should I like it?

Film Festival. Hey, I love movies. I'll go along. But keep the street closure to one day or less.

Bike race? Traditional by now, but lets save it for the evening, O.K?

Old cars. Hey, I could do without that.

Bite of Bend: again, a profit venture inviting outsiders to take away our business. Leave it to the old mill.

Anything else. Please, no.

Duncan McGeary said...

This is one of those sacred cows that I've held off talking about much until now.

Look, I'm willing to be reasonable. But when is it too much?

Is it being a Grinch to point out that I'm a business, and I'm paying rent, and that I'd like my customers to be able to get to me?

Remember your loud, noisy, neighbors are having fun at their party that's keeping you up until four in the morning. What wrong with you? Some kind of killjoy?

Mark my words, every weekend of the summer will be street closures in a few more years. We're halfway there.

The businesses that don't like it, keep quiet. The businesses that do like it, don't. And the rest of the businesses are so new they don't know any better.

Duncan McGeary said...

Note, if you will, please, that I'm not objecting to events like Munch and Music, or Saturday Markets, or Farmer's Market, or Art Hop, etc.

These are either done in public venues, don't require street closings, or done in the evenings, as they should be.

What I object to is the willy-nilly adding of events, and the lack of concern that the people who put on these events show toward the downtown stores. I'll be coming down here on my day off tomorrow to make sure they haven't done some bone-headed thing like sticking a freezer in front of my door.

To me, that just shows they don't care about the merchants, only their event. It a way for them to make money, not promote downtown.

The merchants have allowed themselves to buy into it, without proof. Has anyone done a thorough, objective survey?

Anonymous said...


Huh? What the hell am I missing?


Get in an the action, setup a booth in front of your store, or at least a table, figure out an angle and grab the crowds.

Lastly its a two-fer the City has you, takes you for granted, these additional folks pay a token fee for their space on the sidewalk. It the city had their way the sidewalks would be leased out 24-7-365,

The rule is to maximize revenue, only when the business owners deman a cut, or demand a re-payment for LOST sales will the City see that that they're not making money. They already have your money, and they need MORE money, and more money, ..

Anonymous said...


To me, that just shows they don't care about the merchants, only their event. It a way for them to make money, not promote downtown.


Promoting Bend as Aspen is NOT cheap. We have condo's to sell. We have priority's in this town, and the bubble wasn't built on card-shops.

Like the other day with Outside Magazine rating Bend #1, turns out the rating was bought and paid for by the City of Bend for tourist promotion. I guarantee you that every nickel that is made on renting out the sidewalks all summer, is fed right back into marketing.

This is a tourist town pure and simple. Perhaps, if DUNCAN ran for mayor the priority's could change. Until then OUR priority is to sell Condo's, and NOT cards.

Duncan McGeary said...

No, I think the city thinks its doing us a favor.

Imagine a world run by promotional people -- chamber of commerce types, networking, live rich to be rich, dress for success, network some more, real estate, mortgage, bankers, media, all believers in advertising....(as long as they don't have to pay, but its good for YOU!) all promotion is good, shove my customer out of the way of the cash register so they can hand them a flyer for free tanning, never mind that store over there, let me hand you a balloon, have a drink, lean up against the storefront...network, network, network....

Isn't downtown quaint?

They make the decisions on street closures....

Anonymous said...


Imagine a world run by promotional people -- chamber of commerce types, networking, live rich to be rich, dress for success, network some more, real estate, mortgage, bankers, media, all believers in advertising..


You have just defined Bend, Oregon.

The most over-valued Real Estate in America.

How did it get over-valued?
Excessive promotion.

The solution? MORE promotion to prevent the inevitable correction.

Who pays for the promotion? Who pays the inevitable over-value correction?

The city is a like a Heroin addict, only Bend is addicted to growth. Times get tough and the only tool in the box, is promotion. This is what happens when marketing & promotion are the only tools in the box. Have a problem promote yourself out of it, in most of the USA the charade is over, but not Bend Oregon, here the charade is just beginning.

Most tourists don't like 'tourist-towns' they can quickly see them for what they are, by the number of condo-sales office's, and time share sales offices, ... I personally think that the City is trying to hide the new business fronts with happy clowns to keep up the myth that Bend is exceptional, its Aspen, its not just a cheap little tourist town with lots of Real Estate Shop's.

If you want to go shopping head over the old-mill, and there you will find a very nice shopping experience.

Anonymous said...


1/2 Billion dollars is a lot of Tourist Revenue. Who are the experts? Personally in the Royal-We's most humble opinion the Marketing & Promotion folk are the 'experts', they get an enormous cut of the marketing & promotion budget to market Bend. Like any self perpetuating empire, they always want more. Who are the officials? Given all these experts and officials, and the vast marketing & advertising budget it would be MOST newsworthy to know who these people actually are.
A normal rule of thumb in advertising is the house gets 15%, does this mean that Promotion & Marketing of Bend get's $75M for promoting Bend?


Bend's summer tourism gets under way

Associated Press - July 8, 2007 3:45 AM ET

BEND, Ore. (AP) - Tourism-related businesses in the Bend area had a busy weekend with hot weather and a wide array of concerts and events attracting a large dose of spending.

Sun Country Tours, a Bend-based whitewater rafting company in its 29th season, reached full capacity Thursday for the first time this summer with several late bookings.

Officials say tourism in Central Oregon has an annual economic impact on the region's economy of about $498 million.

Experts say the next two months are critical for many tourism-related businesses that draw the bulk of their revenue in the summer. Lodging statistics will be a good indicator how most recreation-related companies in the area will do.

A sizable number of vacationers were in town to celebrate weddings on Saturday -- the date of which was 7-7-07. It is considered lucky for its three 7s.

The summer concert series at Les Schwab Amphitheater is attracting people from all over.

Anonymous said...

Tourism-related businesses in the Bend area had a busy weekend attracting a large dose of spending.

*

Perhaps this is why folks are getting $350 tickets for fido playing frisbee in the park, and for taking fido up in the mtns.

The whole reason Bend exists is for a 'dose of spending'

Are these addicts or what?

Duncan McGeary said...

Fair is fair. End of the day results; roughly half the average Friday.

Hey, I was worried I'd do no business at all when I heard they were closing the streets at noon, so I'll take half....

Give you another report tomorrow.

Jennifer (ponderosa) said...

When I lived in Portland I took an urban planning class just for fun. Our prof said that the neighborhoods which thrive are those with 100% access -- that is, access by 100% of all possible transportation options: foot, car, bus, bike, etc. All the studies say that closing a street to cars is a disaster for business.

Portland State has one of the best urban planning depts in the nation, by the way. I asked the prof if they ever do consulting in Bend, or send grad students to Bend, and he just cracked up. Bend isn't interested in planning, he said. That was about 8 years ago.

Anonymous said...

Bend isn't interested in planning, he said. That was about 8 years ago.

*

Imagine what he would say now?

Planning in Bend is growth, its selling condo's, its convincing recreational types that Bend is #1, its convincing retiree's that Bend is #1. Who are they competing with?

A few days ago Duncan called them "cali-baggers", this is an apt definition if you use the new post-civil war defn, that a 'bagger' is someone who comes to a small town and exploits it. Bend doesn't plan because there is NO plan, the plan is to make some money.

The only rhetorical question left, is "are ALL baggers from cali?", sometimes it seems that way.

Certainly not all cali's are baggers, as most cali's I have met 'lately' are folks leaving cali because they can no longer afford it. A real "bagger" has to be a ALPHA-Male/Female, they're generally a minority, as evolution of specie's would have halted if all were ALPHA.

To me a 'cali-bagger' would be Johnson, Abernethy, Clinton, ... Kuratek, Breeze, folks that came to Bend to hustle, and economically cleanse a small desert town.

In the meantime Duncan, set some tables out in front of your shop, and entertain those tourists, do your part. Make sure that everyone in the world knows that Bend is the friendliest little city in the world. Give stuff away for free, smile,

Duncan McGeary said...

"Entertain the tourists..."?

In the words of John Stewart: "I'm not their monkey!"