Thursday, April 26, 2007

So much for that theory....

When I posted a couple of days ago about the savaging of a local restaurant for not being 'child-friendly', I was careful not to use the name of the restaurant. And over the last couple of days, I've told people in my store that the Bulletin, or any other reputable paper, probably wouldn't print such a letter or if they did, would not use the name of the restaurant.

So this morning's article is all about Baltazar's. I assume the Bulletin now thinks it's a news story.

It's a very dangerous thing for any business to say anything negative about kids. Baltazar managed to piss off the President of the Moms Club of Bend! Ouch. I'm glad that she said she wasn't trying to put Baltazar out of business.

I understand that tricky middle-ground Baltazar was trying to negotiate -- encouraging adult business, and discouraging kids business, without an outright ban. It sounds like he floundered on the shoals.

At this point, he'd probably be better off apologizing for not having a clearer policy, and announcing that Baltazar no longer welcomes children. It would be interesting to see how such a restaurant would survive. Bars and Taverns seem to do all right.

12 comments:

dkgoodman said...

What bothered me, and many other people, wasn't so much the anti-child policy as that he cursed out the woman who complained. I see nothing wrong with being anti-child, as long as you politely let people know. But there's no reason to be rude, or curse out a customer. Word gets around. Especially these days.

Bend Economy Man said...

How about those of us who don't HAVE kids, and want to go to a nice, quiet restaurant with someone with whom we might MAKE kids in the future? Huh? You gonna make me go to a bar for that?

I actually think Baltazar knows that any press is good press as long as they don't say the food is bad - and The Bulletin didn't say anything about the food except that it's "upscale" and "entrees from $10 to $60."

The Bulletin practically gave Baltazar's a free ad saying that this is the place to go for upscale dining with minimum of kids crying, running around, shrieking randomly, etc. It even got the competition to exit the niche, with Merenda's even saying that kids fit great with the "noisy" atmosphere. Kid-friendly, "noisy" atmosphere - sounds more like Izzy's or The Spaghetti Factory than an upscale restaurant, right?

I believe the children are our future, but there's got to be at least a few restaurants in town where the welcome wagon isn't rolled out for them. Fine food and well-thought-decor and atmosphere are, frankly, wasted on kids.

I personally think that this Mom's Club president is out of line in trying to create a "parents' mafia" in Bend that business owners are supposed to kiss up to. I think Bend is big enough for a restaurant with an owner who takes no shit, a haughty waitstaff, no highchairs, a bit of an exclusive air.

Nothing against us being a "family-friendly" community. Hey, by all means. But if we're growing into an upscale, sophisticated community, isn't there a place where it's not all t-shirts, flip-flops, a big smiley "hi y'all" from the waitress, and finger food and highchairs for the kids?

Pearl2Lotus said...

I can see how it may be frightening to business owners everywhere when a disgruntled customer can holler loud enough, and blog enough, and get their grievances aired on the front of the local newspaper’s business page. It certainly sounds like the guy is a top-notch Jerk, but this has gone way too far. He of course did himself no favors in the article … the quotes are awful and he didn’t seem to try to gain sympathy for his position. Either you take kids, or you don’t; but he’s trying to walk the middle ground when he really doesn’t have any middle ground left. But for the Bulletin to turn it into a headline story? Come on. Trying to bring down someone’s livelihood is every bit as mean spirited as someone screaming obscenities or being rude to a family. And by taking their “story” to the Bulletin, that’s exactly what they were trying to do. I hope he’s learning a lesson, and I hope the community is, too. This has just gotten ugly.

Duncan McGeary said...

Arguments do tend to escalate. Have you never been in an argument where it got out of hand?

Bend Economy Man said...
This comment has been removed by a blog administrator.
Unknown said...

wasn't so much the anti-child policy as that he cursed out the woman who complained.

There's that, but far more bothersome to me is that their strategy for discouraging children in the restaurant is to purposefully make people uncomfortable after they have already been seated.

I'm the guy who was in pegasus books the other day and my comment was this one. I don't think it's too much to ask that if I make a reservation for three in person while standing next to my wife and holding my daughter, you deduce that the three people include the 20-month-old and give me an indication we should eat somewhere else.

Rudeness is not an acceptable substitute for communication - from anyone, but least of all from someone I'm paying.

dkgoodman said...

Never with a client, but in other cases when things do get out of hand, I apologize afterwards, and I take steps to reduce the chance it will happen again.

Duncan McGeary said...

I guess I worry that it is the guy's livelihood, vs. an inconvenient seating arrangement.

It will be very interesting to me to see how Baltazar's does' from here.

Every time I have a bad experience, I tell myself that everyone has a bad day every once in a while.

dkgoodman said...

That's a charitable strategy, and one I try to embrace. What do you do when it becomes evident that a store's behavior is not a fluke but a persistent attitude? Do you complain? Do you just write it off and stop going? Do you tell your friends to save them the expense and aggravation of undergoing a similar experience?

I do have sympathy for shopkeepers, when they act in good faith. If I get a bad meal or bad service, I'll try again another time. But if a company with ill intent abuses its customers (like Sony or Enron, for example), I think it needs to be made public, to protect our fellow citizens.

Bend Economy Man said...

How Baltazar's does after this is kind of a litmus test for what the town is.

Some people saw that article and recoiled in horror that, #1, a restauranteur and his staff would passive-aggressively exclude kids, and #2, a restauranteur would respond to a letter-writing campaign by a local busybody by calling her up and giving her an uncensored piece of his mind.

And some people, like myself, are recoiling at the so-far-successful attempt to turn one person's negative experience at a restaurant into a multimedia lobbying campaign to more-or-less demonize a guy who's trying to maintain the integrity of his business model.

Hey, if you don't like a place or how they treated you with your kids, don't go there. Tell your friends with kids not to go there. Post on a blog. But to print up some "Moms' Club" letterhead and pretend like you're defending the rights of every parent in town is a little too much chutzpah, I think. Even some parents want to go out every once in a while to dine in an adult atmosphere where they can escape from highchairs and tater tots.

Duncan McGeary said...

I'm not much of a shopper or restaurant diner. There is one store, where I looked the owner in the eyes and told him to stop doing something that he found funny and I didn't.

He kept doing it.

I figure that over the next 20 years I spent 10sk in the 7/11 rather than his store for my daily snacks.

IHateToBurstYourBubble said...

>>"I believe the children are our future"

BEM, you so crazy! Possessed by the spirit of Whitney Houston?

I think it's a well-known fact that Our Children Are Our Past. Our future is Pronghorn, Brasada Ranch, and the like, so clearly The Extremely Old Are Our Future! And possibly the very rich...

With that, let us

Teach them well and let them lead the way
Show them all the beauty they possess inside
Give them a sense of pride to make it easier
Let the wealthy yuppies laughter remind us how we used to be
Everybody searching for a hero
People need someone to look up to
I never found anyone to fulfill my needs
A lonely place to be
So I learned to depend on me