I told Sabrina to make Marvel comic reorders from Penguin Random House between Tuesday and Thursday. I usually assemble a book order, including graphic novels, from Friday thru Monday, but we don't want to mix up the ordering carts--which should give you some indication about how complicated their ordering system is.
She just messaged me that she tried to make her first order this week, but it was so complicated and there was few titles available, she gave up.
We've gone back to Diamond Comic Distributors for our Marvel comics, even though we pay about 7% more, because of the ease of ordering and tracking. We can make multiple orders and they are consolidated each week in our invoice. If we have damages or shortages, Diamond will replace the product.
I got an "Eternals" graphic novel in this week from PRH that was ripped down the middle. To get a replacement I have to take a picture of the damage and then email them. Screw that.
Most comic retailers have blamed Diamond for shipping damages for years, whereas I've always thought they were relatively good at it. But even then, they are very forthcoming in replacing damaged product. Just by reporting it.
By the way, none of this was necessary. Thanks, Marvel. Thanks, DC.
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